Policies
Introduction
Welcome to Mankind Makeup for Men. By accessing and using our website, you agree to the terms set out in these policies.
Our website has been designed to provide information about our products and brand, and to allow you to make purchases directly from us.
All content is provided for general information only. It is not intended as medical advice and should not be relied upon as such.
Disclaimer
We take care to ensure that the information and product details on this website are accurate and up to date. However, we cannot guarantee that everything will always be error-free or complete. Product colours may appear differently depending on your screen or device.
Our products are designed for external use only. Results can vary from person to person, and nothing on this website should be taken as medical advice. If you have concerns about your skin or health, we recommend speaking with a qualified professional.
Privacy & Security
Mankind Makeup for Men is committed to protecting your personal information. We follow the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
We collect personal information such as your name, address, email and phone number so we can process your orders and provide customer service. This information may be collected when you place an order, subscribe to updates, or interact with our website.
We use your personal information for the primary purpose of fulfilling your orders and providing services. We may also use it for related purposes, such as keeping you informed about new products or updates. You can opt out of marketing at any time.
Your information may be handled by trusted service providers, such as couriers, payment processors, and website hosting platforms, some of whom may be located outside Australia. We require them to handle information securely and only for the purposes of providing their services.
Our website uses cookies and analytics tools to help us understand how visitors use our site and to improve your shopping experience. You can adjust your browser settings if you prefer not to accept cookies.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. When it is no longer needed, we securely destroy or de-identify it.
You can request access to the personal information we hold about you, or ask for corrections if it is inaccurate. Please direct all privacy enquiries through our Contact Us page.
Shipping & Delivery
We aim to dispatch orders within 1–2 business days of receiving payment. Orders placed after 2.00pm will be shipped the next business day. Once your order has been shipped, you will receive an email with tracking details.
Within Australia, orders are sent via Australia Post or other trusted couriers. Standard shipping is free on all orders over $60. For orders under $60, standard shipping is $12.50, or express shipping is available for $15.50
Delivery times vary depending on your location, and once an order has been handed to the courier, delivery is outside our direct control.
International shipping may be available to selected countries. Customers are responsible for any customs duties, taxes or import fees charged by their country.
Whilst we do our best to meet estimated delivery timeframes, delays can sometimes occur that are beyond our control.
Returns & Replacements
We want you to feel confident shopping with Mankind Makeup for Men and we take great care to ensure every order leaves in perfect condition.
If your product arrives faulty, damaged in transit, or is incorrect, you are entitled to a refund or replacement under Australian Consumer Law. Please notify us within 30 days through our Contact Us page with your order number and a photo of what you received. We will arrange to send you the correct product so we can assist you. In these cases, we will cover the cost of return shipping and may ask for the incorrect product to be returned.
For change-of-mind returns, products must be unopened, in their original packaging and returned within 7 days of receiving your order. Return postage for change-of-mind is your responsibility. Opened or used products cannot be accepted unless they are faulty.
Shade Selection:~ We understand that choosing the right shade online can be challenging. Please note that shade suitability is considered a personal preference and is not classified as a fault under Australian Consumer Law.
For hygiene and safety reasons, we are unable to accept returns or offer refunds for opened or used cosmetic products where the shade selected is not suitable. In some cases and at our discretion, we may offer a one-time replacement shade as a goodwill gesture to help ensure the best possible match.
If you experience a skin reaction, please contact us within 7 days through our Contact Us page. We may request details about your experience, including the product used, the date of use and any symptoms, so we can investigate further. Returns for skin reactions are assessed individually on a case-by-case basis.
All returns must include a completed Returns Form. This ensures your order can be identified and processed quickly.
Refunds or replacements are made to the original payment method once the product has been inspected and approved. Shipping costs are non-refundable, and return postage is the responsibility of the customer unless the item is faulty.
Payments
All prices on our website are listed in Australian dollars (AUD) and include GST. Payment must be made in full at the time of ordering. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Afterpay. Your order will be dispatched once payment has been successfully received.
All payments are processed securely by trusted third-party providers. We do not store your card details.
If you are ordering from outside Australia, your bank or payment provider may apply currency conversion fees or international transaction charges. These are outside our control.
Contact Us
For all enquiries, please use our Contact Us page so we can direct your request to the right team. This is the fastest way to reach us and ensures we have the details we need to assist you.
If your enquiry relates to a return, please include your order number and any relevant photos so we can assess your request quickly.